Why participate in the Gulf Coast Host Program?

We are a welcoming community with excellent customer service. This is an extra knowledge to be even more helpful and resourceful to visitors. We do host a lot of visitors. And most have questions like:

• “Where can I see alligators?”
• “Is there a beach nearby?”
• “Can I charter a fishing boat?”
• “What parks are around here?”
• “Do I need a fishing license, and if I do, where can I get one?”
• “Are there fun things for kids to do?”

Who are these visitors going to ask about what to see and do? You. In particular, the frontline teams who meet and greet visitors every day. This program will give you those answers and more. While it may be helpful to answer a visitor’s question, what you’ve done is provide valuable, positive customer service.

In recent studies, areas of emphasis for tourism employers and human resource managers included “tourism/hospitality knowledge” and “customer service skills.” Likewise, this program emphasizes not only knowledge of the area but also key customer service traits: courtesy and respect, attentive listening, empathy and clear responses.

We look forward to having you join us!